Citizen Chart
1. General Profile & Administration
Panchayat Name: Engandiyur Grama Panchayat (Thrissur District, Chavakkad Taluk, Thalikulam Block).
Establishment & Area: Formed in 1961 with an area of 15.68 sq. km.
Boundaries: Orumanayur Panchayat (Chettuva River) to the North, Vadanappally Panchayat to the South, Conolly Canal to the East, and the Arabian Sea to the West.
Electoral Divisions: Consists of 16 Wards (based on 2020 layout). Legislative Assembly constituency is Guruvayur, and the Lok Sabha constituency is Thrissur.
Demographics (Total Population: 23,329): Males: 10,645 | Females: 12,684 | Scheduled Caste (SC): 5,362.
Certification: An ISO 9001 certified Panchayat implemented with an online "SMART" Citizen Facilitation Centre for e-governance.
2. Key Online Portals
Residents can access specific local governance services via dedicated state government websites listed in the citizen charter:
1 . Birth certificate
https://ksmart.lsgkerala.gov.in/ui/cr/public/quick-certificate-birth
2 Death certificate
https://ksmart.lsgkerala.gov.in/ui/cr/public/quick-certificate-death
3. Residence certificate
https://ksmart.lsgkerala.gov.in/ui/web-portal/quick-certificates
4 Marriage certificate
https://ksmart.lsgkerala.gov.in/ui/cr/public/quick-certificate-marriage
5. Construction permit
6. Trade license
7. Ownership change
https://ksmart.lsgkerala.gov.in/ui/web-portal/services/service-details
8 water supply related grievances
https://ksmart.lsgkerala.gov.in/ui/web-portal/services/service-details
9. Sanitation related grievances
https://ksmart.lsgkerala.gov.in/ui/web-portal/services/service-details
10. Job card
https://nrega.nic.in
3. Right to Information (RTI) Act, 2005
Designated Officers: The Panchayat Secretary acts as the Public Information Officer (PIO) and the Junior Superintendent acts as the Assistant PIO.
Timeline: Responses or documents must be provided within 30 days.
Fee Structure:
Application fee: ₹10.
Document copy (A4 size): ₹3 per page.
Inspection of records: First hour is free; ₹10 for every subsequent 30 minutes.
Electronic media (CD/Floppy): ₹50.
Applicants below the poverty line (BPL) are exempt from fees upon producing valid proof.
4. Services Framework & Timelines (Citizen Charter)
Under the Kerala Local Authorities Duty to Deliver Services Act, the Panchayat specifies explicit timelines and fee models for standard services:
| Service Type | Processing Timeline | Fee Details / Deadlines |
|---|---|---|
| Birth & Death Registration | Same day (if reported by hospital); 7 working days for others. | Free if registered within 21 days of occurrence. |
| Delayed Birth/Death Registration | 7 working days after receiving required statutory approvals. | Late fee: ₹2 (22–30 days); ₹5 (up to 1 year); ₹10 (after 1 year). |
| Hindu Marriage Registration | 15 working days. | Free if registered within 15 days of the marriage. |
| Common Marriage Registration | Same day / 5 working days. | Registration fee: ₹100 (within 45 days). Fine: ₹100 (up to 5 years); ₹250 (above 5 years). |
| Ownership Transfer (Property) | 45 days. | Free if processed within 3 months of property transfer. |
| Residential / Ownership Certificate | 3 working days. | No application fee. |
| Trade Licenses (FACTEOS) | 7 days (direct cases) or 45 days (if NOC from other departments is needed). | Fees vary as per statutory schedules. |
| Industrial / Factory License | 30 days (direct cases) or 45 days (if NOC required). | Fees vary as per statutory schedules. |
| Pet & Pig Breeding License | 15 days (or 45 days if external NOC is required). | ₹10 per animal. |
5. Local Democracy: Grama Sabha & Ayal Sabha
Grama Sabha: Formed by all registered voters in a ward, chaired by the Panchayat President/Vice President. It handles development planning, monitors local programs, checks welfare pension eligibility, and prepares prioritized beneficiary lists.
Ayal Sabha (Neighbourhood Groups): Comprises 50 to 100 neighborhood families to decentralize governance further. The executive committee must include at least 6 women out of 11 members. Development proposals must be discussed here before moving to the Panchayat level. They are also tasked with reporting illegal constructions, environmental damage, and waste dumping.
6. Official Directory & Public Contacts
Primary Contacts: Panchayat Office (0487-2290274) | Email: engandiyurgp@gmail.com.
Key Administrative Staff: Parameswaran P.D. (Secretary), Mangala K.L. (Assistant Secretary), Reshmi M.S. (Junior Superintendent), Nijesh N.K. (Accountant).
Emergency Helpline Services:
Police Help (Mobile Emergency): 112 | Crime Stopper: 1090 | Women & Child Helpline: 1091.
Fire Stations: Nattika (0487-2395200), Guruvayur (2556300).
Critical Local Desks: Vadanappally Police Station (2607540), Primary Health Centre (2292216), Family Welfare Centre Chettuva.